Residential Services

Support Services

We can offer onsite, contactless or remote support options, depending on the nature of the issue.  Whatever the problem we’ll talk you through your options and make sure you understand everything before we proceed with any work.

Hardware Services

We offer everything from break-fix of hardware to specifying new/replacement hardware.  We’ll use our industry knowledge to get you the best deals and then install your choice.

Data Recovery Services

We recover 90%+ of data through our commercial software packages. 

If our packages don’t work then we have recovery labs that will.

Network Services

We specialise in internet and internal networks.  We can run site connectivity reports which will tell you your best options, whether it be nbn, 4G broadband or satellite. 

For internal networks we’ll identify blackspots and then install the best, cost-effective solution.

Cybersecurity Services

With over 15 years experience in cybersecurity, IT governance, risk and compliance we are well placed to take care of all of your cybersecurity needs.  We offer everything from infection detection and removal to a fully managed security solution with complete system monitoring.

Software Services

We can provide all software services ranging from troubleshooting, software specification, purchase, to install and upgrade. 

We also provide migration services, e,g, migrating from Microsoft Outlook to Gmail or vice-versa.

From our initial discussions through to the installation of your chosen solution, you are in good hands.  We have over 20 years of experience of installing enterprise systems on five continents for some of the biggest companies in the world.

We bring that expertise and focus to the SMB market to make sure that we deliver the best solution to you always.

With our experience of enterprise security we know how to make your systems and their environment safe.

We work with you to identify any potential weaknesses before they get exploited and then ensure that our resolutions aren’t so cumbersome that you can no longer do your work.

We also hold periodic reviews to make sure you stay safe.

Our support extends past hardware and software fixes. 

We are here to support you by recovering your lost passwords, helping you by upgrading your business software and setting up your emails to name just a few.

Our aim is to keep your systems running so you can get on with running your business.

Whether your issue is hardware or software related we have the expertise to help.

If its software related we will first try to fix the issue remotely via our remote management tools, failing that we will attend site to ensure you are back up and running as soon as possible.

Most hardware issues require onsite servicing, where possible we’ll bring along temporary hardware to ensure you don’t lose productivity.

As part of our service we ensure you are operating with the best network that you can get.  Nbn isn’t always the best option for you and we’ll make sure we get you on the best solution to start, and then monitor the performance of the network and also monitor any updates to provider offerings to make sure you stay connected.

We’ll also ensure you have redundancy in connectivity so that should one provider fail you have a backup ready to takeover.

How do you ensure you get the best performance possible?

You monitor performance.

So do we…  we use remote monitoring tools to tell us exactly how your systems are performing and whether they are healthy and happy.  If they aren’t we investigate, when we know whats wrong we let you know what needs to happen to fix the issue, that way your business keeps running.

The importance of continuity planning should never be underestimated.

What happens if you get hit by ransomware?

What happens if you get robbed?

Our job is to think through all of the worst case scenarios and work with you so you are happy that, for all eventualities, you are covered.